DMS2011

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Location:Room-Watteau II, Sheraton Brussels Hotel
December 10, 8:50am-17:30pm

In midst of service applications in engineering and the increasing importance of the service sector in the global economy, services are being scientifically and much attention is being focused on service science as a means to improve productivity and underlying business process. The focus of this workshop is on empirical findings, methodological papers, and theoretical and conceptual insights related to data mining in the field of various service application areas.

8:50-9:00

Welcoming and Introduction
Shusaku Tsumoto and Katsutoshi Yada

9:00-10:00

Invited Talk: System Health Care - The Power of Data Intelligence
Dr. Hiroshi Nakajima

10:00-10:30

Coffee Break

Dependencies and Sequences

10:30-10:55

Exploration of dependencies among sections in a supermarket using a tree-structured graphical model
Keiji Takai

10:55-11:20

Extracting information from sequences of financial ratios with Markov for Discrimination:an applica
Andrey Volkov and Dirk Van den Poel

11:20-11:45

Streamlining Service Levels for IT Infrastructure Support
Girish Palshikar, Mohammed Mudassar, Harrick Vin and Maitreya Natu

11:45-14:00

Lunch Break

Analytics

14:00-14:25

Temporary Staffing Services: A Data Mining Perspectives
Jeroen D'Haen and Dirk Van den Poel

14:25-14:50

An Analytics Approach for Proactively Combating Voluntary Attrition of Employees
Moninder Singh, Kush Varshney, Jun Wang, Aleksandra Mojsilovic, Mark Squillante, Yingdong Lu, Alisia Gill, Patricia Faur and Raphael Ezry

14:50-15:15

Viewers' side analysis of social interests
Takeshi Mitamura and Kenichi Yoshida

15:15-15:45

Cofee Break

Navigation and Service

15:45-16:10

Data-oriented Construction and Maintenance of Clinical Pathway using similarity-based data mining methods
Haruko Iwata, Shoji Hirano and Shusaku Tsumoto

16:10-16:35

Applying an Auction Data Generator to the Evaluation of Fraud Detection Algorithms
Sidney Tsang, Yun Sing Koh and Gillian Dobbie

16:35-17:00

Data Mining in the Age of Curation
Akinori Abe

17:00-17:25

Rigid or Flexible? A New Navigation Approach for Better Consumer Service Based on Knowledge Enhancem
Hongyun Bao, Qiudan Li and Heng Gao

17:25-17:30

Closing
Shusaku Tsumoto and Katsutoshi Yada